By Guy Higgins
There are an increasing number of articles in the business and technical press about two inter-related topics – Internet of Things (IoT), and Big Data (the analytic community, not I, capitalize the moniker). Basically, the thrusts of the articles are:
- IoT (The Internet of Things is the network of physical objects—devices, vehicles, buildings and other items—embedded with electronics, software, sensors, and network connectivity that enables these objects to collect and exchange data) – The potential for productivity increases is enormous, possibly the advent of a new industrial revolution
- Big Data (the analysis of massive amounts of data in the belief that it will yield highly profitable insights) – The analysis of the data that is available or becoming available through the IoT, and Internet data collection, can yield enormous increases in both salable services and consumer insight.
By Guy Higgins
I want to talk, just briefly, about a relatively old Federal Government initiative – Business Excellence. As I recall, the original idea of business excellence (as opposed to the government initiative) arose in the 1980s and was based on the thinking of W. Edwards Demming (Statistical Process Control was his starting point). That thinking evolved into Total Quality Management. The Federal Government got into the act with the creation of the Malcolm Baldrige quality award in 1987. Personally, I’m not a fan of the award. I think that pursuit of the award distracts people from actually implementing and leveraging the concepts that go into achieving excellence in business (and, yes, I think that you can BS your way into the award – elsewise there would be no “winners” failing three and four years after winning).
The power of business excellence (note – not capitalized) is in the concept and the techniques. For those who are interested in business excellence, you can access Business Excellence (the initiative) for some resources that I think are pretty good – if you use the resources to achieve excellence and leave the #$&* award alone. Continue reading