Transparency in Communications

By Guy Higgins

As I recently read a Wall Street Journal/Deloitte article on the future of work, Adapting to the Future of Work, I was struck by this comment, “About three in five (59 percent) of corporate leaders say transparency in communications is a critical priority for achieving their organization’s goals.” For me, transparency of communication means open and honest communication.

Now, this was written by someone from either the Wall Street Journal or from Deloitte (or jointly by authors from both organizations). Both are well respected companies that employ solid professionals. Therefore, I will take the authors at their word. That, to me, then raises the question, who are these two out of five corporate leaders who fail to understand that the purpose of communication is (or at least should be) to communicate. That, in turn, would seem to subsume the idea of transparency. If statements from leaders at any level of the organization are not transparent, they must, perforce, be hiding something. If they are hiding something, the most pertinent possible question is, “Why?” Continue reading

James Damore’s Communication Skill and Leadership at Google

By Guy Higgins

I’ve read, in its entirety, James Damore’s ten-page memo, Google’s Ideological Echo Chamber, which captures his concerns about the ways in which Google approaches diversity issues and what he (Damore) thinks Google could do achieve a more representative workforce. I’ve also read some of the related op-ed pieces by columnists of both liberal and conservative bents. For those who’ve read my posts over the past six years, you may appreciate that I’ve read about and investigated a number of sources concerning diversity and differences. I, therefore, read Mr. Darmore’s memo in the context of what I’ve learned from those sources. I think that I understood his memo the way he intended for it to be understood. I want to post about two factors that I think have contributed to the firestorm that Mr. Damore’s memo has generated: first, his failure to effectively communicate his ideas on a highly emotional topic without creating “hate and discontent” and second, the failure of Google’s leadership to respond in a positive manner thereby generating more “hate and discontent.” Continue reading

Heroic Actions or Mindless Mistakes

By Guy Higgins

I recently read an article, What not to do in a disaster, courtesy of the BBC. It’s an exceptional article, and it opens with the astute observation that surviving in a disaster is not about taking heroic actions, but rather about avoiding mindless mistakes.

Dr. Leonard Marcus of the Harvard T.H. Chan School of Public Health says that, in the face of an emergency or disaster, every single human being will, without fail, automatically behave in one of three ways; we’ll freeze in place, we’ll flee the scene or we’ll fight. Dr. Marcus calls those responses, “going to the basement” because they’re governed by our limbic complex, the base of our brain. Dr. Marcus also says that, while people will eventually recover from that initial reaction and get out of “the basement,” they’ll recover much more quickly if they have a plan and have practiced that plan, even just in their minds. Everyone who has ever flown should recall from the flight attendants’ preflight safety briefings that they are supposed to have looked around and found the nearest emergency exit. What’s not said is that we should all then think about how we would actually get to that exit, and we would do so without stopping to retrieve our baggage from the overhead bin (which will probably be jammed), and then get out of the airplane. I’ve practiced emergency egress from an airplane. It’s not as easy as you might think. Continue reading

Skills Shortages

By Guy Higgins

I just came across an article, The Only Manufacturing Skills Shortage That Matters. The article addresses two concerns. The first concern is that there is a serious shortage of Americans with the skills needed by manufacturers. The second concern is that people are being replaced by automation – specifically by systems with imbedded artificial intelligence algorithms. I’ll come back to that one skill later in this post. I’ve also noted a plethora of articles about the imminent destruction of all jobs as a result of the spread of artificial intelligence and automation. Seems that the talking heads are foreseeing a future in which human beings no longer have a purpose. I can’t help myself – I have to comment. Continue reading

Plan to Get the True Answer

By Guy Higgins

Last week, I looked at the problems that can arise when someone asks for a study or an investigation and doesn’t plan for the situation in which the answer is not the one expected, wanted or needed. Now, I want to follow up on that with “Asking Questions for Dummies” (tip o’ the hat to the folks who publish the For Dummies books of which I have several). Continue reading

Plan Ahead – Not Behind

By Guy Higgins

I recently read two articles about an organization that had chartered a study to determine the actual results of a policy that had been implemented two years earlier. Neither the organization nor the policy is of any importance to this post. The initial article reported that the study discovered that the policy had had significant unintended adverse consequences. At this point, I need to point out that these consequences were very much unintended but predictable. In fact, the organization had been warned that these consequences were possible, even likely, results of the then-proposed policy. The second article reported that the organization was directing a “do over” of the study. The original study had been conducted by an organization that I recognize and which has a good reputation. Other than that, I have no knowledge of the structure of the study, its assumptions or its methodology, so I’m assuming that a reputable organization chartered to do a (very public) study did a competent job. I don’t have any information on how the study was commissioned or how the goal was articulated. It’s possible that the study was poorly chartered, but that’s a topic for another time.

Okay, “so what has this to do with me?” says the Noble Reader. Continue reading

Inequality and Cause and Effect

By Guy Higgins

I want to start out by telling you that this post is going to be somewhat different and potentially politically charged. In 2011, Malcolm Gladwell published Outliers, a book of anecdotes about successful people. In it, Mr. Gladwell asserted that luck was one factor in the success achieved by the people he chose to include in his book. Earlier this year, I read an article titled inequality (and I apologize because I’ve lost the reference and there are thousands of articles on inequality). The author asserted that no one achieves success through their own efforts or merits, but rather through the luck of the draw. We’re lucky to have been born to caring and nurturing parents; we’re lucky to have had access to good schools; we’re lucky to have had a good memory and good cognitive skills. You get the idea. Continue reading

“Science Gone Wrong”?

By Guy Higgins

I’ve just finished reading a book by Dr. Paul Offit, Pandora’s Lab (Seven Stories of Science Gone Wrong). The seven stories (and they actually are well told stories) capture the histories of seven episodes involving science. Those episodes, in order, cover:

  • The centuries-long creation of the opioid epidemic
  • The decades-long creation of the trans fat health hazard
  • The two sides of the discovery of a way to make atmospheric nitrogen chemically useable
  • The lengthy history of how genetics begat eugenics (simplistically, the idea that “inferior” humans should not have children)
  • The decades-long rise and fall of surgical lobotomies
  • The forty-year creation of an epidemic that has killed millions of people
  • The continuing health risks created when genius colors outside the lines

Continue reading

A Booming Market for Fitness Trainers

By Guy Higgins

I completed a full workout this morning, and I feel like a spent round. I’m tired, and I can feel all the muscles I used. It was a hard and satisfying workout. I gained benefit from the entire workout even though I had to force myself to complete all the reps in all the sets. While I don’t work with a personal trainer, there are half a dozen or so trainers at my gym, and they always seem to be busy. Personal trainers aren’t cheap – they charge about as much as master plumbers. Why do people hire personal trainers when they can go to the library and check out a book on fitness that tells you everything that the trainer will tell you? Good question. Continue reading

What If You Are the Smartest…

By Guy Higgins

I recently read an article, How the “World’s Greatest Coach” Influentially Leads Generation Z, about the Duke men’s basketball coach, Mike Krzyzewski. A slight tangent here – the article says, “He is the winningest Division I basketball coach of all-time with over 1,020 game wins as a head coach.” While I like Coach K a lot, he is not (yet) the “winningest coach” in college basketball. That honor belongs to the late Pat Summit (who died young at 64 from early onset Alzheimer’s Disease) whose record, coaching the Tennessee women’s team is currently 78 wins ahead of Coach K. That was just to set the record straight. Continue reading